INTRO
This Privacy Statement covers how United Technologies Corporation's subsidiaries
and affiliates that operate under the UTC Building & Industrial Systems
reporting unit ("BIS") collect and treat information received via their
websites, webpages, and mobile applications (Sites). At BIS we believe that, as
our online visitor, you have a right to know our practices regarding the
information we collect when you visit our Sites, including the type of
information that is collected and how we use it. The guidelines contained herein
only apply to your visit to this site, but does not include any redirect URLs
that link the user to another internet domain.
INFORMATION COLLECTION AND USE
Some portions of the Site may request that a user complete a registration form.
We send users who register themselves or their products via our Sites a
welcoming email to confirm their registration. Registered customers may elect to
receive information on products, services, announcements and special offers. Out
of respect for the privacy of our users we present the option to not receive
these types of communications. Users who have provided personal information on
our Sites that have not opted out of receiving these communications may
occasionally be contacted with product offers if they have elected to receive
this information. We also may communicate with a user to provide requested
services with regards to issues relating to the user's requests, via email or
phone. Users that wish to update their information may do so as explained in the
"How to Contact Us or Update Your Information" section below.
A user may also have the option to register their products via the Site (product
registration). Depending on which product is being registered, a user may be
required to give their contact information such as name, address, email address,
company name, company address, phone number, the model and serial number of the
product being registered, and computer system information, such as operating
system type, operating system version, and operating system language. The
information required is related to the product being registered and information
needed to communicate with you. BIS uses this information to provide you with
enhanced levels of technical support and, unless you opt out of receiving these
communications, to alert you to product updates, special offers, promotions and
updated information regarding new services or programs available from BIS. BIS
may request and collect optional demographic information.
A user may have the option to submit a question or concern via the Site using a
customer service/contact form. The user is required to provide their name, email
address, and contact information so that we can answer their question or
request. Also, the customer service/contact form may be routed to our third
party service provider, who assists BIS in answering customer requests from our
Sites.
You may also be able to send certain content to your friends. If applicable to do so, we ask you to provide your name and your friend's email address. We use this information to send the content to your friend.
A user may have the option to request that BIS contact them regarding how to become a dealer. The user is required to provide their name, email address and other contact information so that we can respond to their request.
Site registration, product registration, becoming a dealer, and customer service/contact form information is collected by BIS. An automatic email confirmation is sent to the user when they submit any of these forms.
If you email us through the "Contact Us" link on this Site, we ask you for information such as your name and email address so we can respond to your questions and comments. You may choose to provide additional information that we request as well.
BIS may use any of the information it collects to create and publish website or application content most relevant to you, as well as for the other purposes described above.
DISCLOSURES OF YOUR INFORMATION
Except as explained in the "Business Transitions" section below, we will not
disclose the information we collect to anyone except BIS personnel or our third
party providers who need the information for customer service purposes, such as
responding to a request for assistance or information, or that otherwise provide
services to us, such as shippers and suppliers. Except as explained in the
"Business Transitions" section below, we will not disclose any of your
personally identifiable information to other third parties without first
obtaining your consent, except when required by law.
In addition, BIS may use or disclose personal information we have collected in the good faith belief that BIS is lawfully authorized to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or authorities, to respond to any claims, or to protect the rights, property or personal safety of BIS, our customers, our employees or the public.
BUSINESS TRANSITIONS
In the event that one of BIS' subsidiaries or affiliates goes through a business
transition, such as a merger, divestment, acquisition, reorganization,
restructuring, or other similar type of transaction, we may transfer your
personal information along with other transferred assets.
WEB BEACONS
We use IP addresses to analyze trends, administer the site, track user movement,
and gather broad demographic information for aggregate use. Certain pages on our
site may contain "web beacons" (also known as Internet tags, pixel tags and
clear GIFs). These web beacons allow third parties to obtain information such as
the IP address of the computer that downloaded the page on which the beacon
appears, the URL of the page on which the beacon appears, the time the page
containing the beacon was viewed, the type of browser used to view the page, and
the information in cookies set by the third party. We use log files to store the
data that is collected through web beacons. BIS also uses third party web
beacons to help manage online advertising. These web beacons are provided by our
ad management partners, such as Google Analytics and Omniture. These files
enable Google Analytics and Omniture to recognize a unique cookie on your web
browser, which in turn enables us to learn which advertisements bring users to
our website. The cookie on your web browser was placed by BIS, or by another
advertiser who works with Google Analytics. With both cookies and web beacon
technology, the information that we collect and share is anonymous and not
personally identifiable. It does not contain your name, address, telephone
number or email address. For more information about Google Analytics, including
information about how to opt out of these technologies, go to
www.google-analytics.com. For more information about Omniture, including how to
opt out of these technologies, go to www.omniture.com.
SECURITY
BIS takes reasonable security precautions to protect our subscribers' personally
identifiable information that we collect on the Sites from unauthorized access,
use, and disclosure. However, BIS cannot guarantee that our security precautions
will prevent every unauthorized attempt to access, use, or disclose your
personally identifiable information.
SHARING
We will share aggregated demographic information with our partners. This is not
linked to any personal information that can identify any individual person. We
do not sell or otherwise disclose personal information about our Site users,
without their prior authorization. We may share information provided by our
users with service providers we have retained to perform services on our behalf.
These service providers are contractually restricted from using or disclosing
the information except as necessary to perform services on our behalf or to
comply with legal requirements. In addition, we may disclose information about
you (i) if we are required to do so by law or legal process, (ii) to law
enforcement authorities or other government officials, or (iii) when we believe
disclosure is necessary or appropriate to prevent physical harm or financial
loss or in connection with an investigation of suspected or actual illegal
activity. We reserve the right to transfer any information we have about you in
the event we sell or transfer all or a portion of our business or assets. Should
such a sale or transfer occur, we will use reasonable efforts to direct the
transferee to use the personal information you have provided through the Sites
in a manner that is consistent with this Privacy Statement.
LINKS
Our Sites may contain links to other websites. Please be aware that BIS is not
responsible for the privacy practices of third party websites. We encourage our
users to be aware when they leave our site and to read the privacy policies of
any website you visit that may collect personally identifiable information.
SURVEYS
We occasionally may ask visitors to our Sites to complete online surveys and
opinion polls about their activities, attitudes and interests. These surveys
help us serve you better and improve the usefulness of our Sites. In conducting
these surveys we may collect personal information such as your name and email
address or demographic information such as zip code or age level. We do not keep
any personal information about you in connection with your participation in a
survey unless you specifically agree to provide that information.
SUPPLEMENTATION OF INFORMATION
We collect certain aggregate and non-personal information when you visit the
Sites. Aggregate and non-personal information does not relate to a single
identifiable visitor or user. It tells us such things as how many users visited
our site and the pages accessed. By collecting this information, we learn how to
best tailor our Sites to our visitors and users. We collect this information
either through "cookie" technology or with "web beacons," as explained above.
NOTIFICATION OF CHANGES
This Privacy Statement may be updated periodically and without prior notice to
you to reflect changes in our online information practices. We will post a
prominent notice on the Site to notify you of any significant changes to our
Privacy Statement and indicate at the top of the statement when it was most
recently updated. Changes to this Privacy Statement are effective at the time
they are posted to the Site, and your continued use of the Site after posting
will constitute acceptance of, and agreement to be bound by, those changes.
TRANSFER OF INFO TO FOREIGN COUNTRIES
We may transfer the personal information we collect on the Site to other
countries where we do business, but we will do so only for the purposes
described above. When we transfer your information to other countries, we will
protect that information as described here unless otherwise required by
applicable laws.
In particular, customers, suppliers and service providers doing business with some of BIS' European affiliates should be aware such BIS affiliates transfer various types of customer, supplier and service provider information (which includes your, and possibly certain of your employees', personal information) from the European Economic Area to the United States for electronic storage, processing and use by its American affiliates, in connection with and in furtherance of the BIS' business and its relationships with their customers, suppliers and service providers. In particular, this information transfer is made in order to facilitate BIS sales and delivery of goods and services to its customers and to facilitate collection and receipt of payment for those goods and services, to facilitate BIS' purchases of goods and services from its suppliers and service providers and to facilitate payment for those goods and services, as well as to assist in performing any agreements with customers, suppliers and service providers, internal training, the prevention of abuse, fraud, money laundering or terrorism financing.
CONSENT TO PROCESSING
By providing any personal information to the BIS Sites, all users, including
without limitation users in the member states of the European Union, fully
understand and unambiguously consent to the collection and processing of such
information in the United States of America.
CHILDREN'S PRIVACY
The Site is not directed to children under the age of thirteen and we do not
knowingly collect personal information from children under the age of thirteen
on the Sites. If we become aware that we have inadvertently received personal
information from a visitor under the age of thirteen on the Site, we will delete
the information from our records.
HOW TO CONTACT US OR UPDATE YOUR INFORMATION
If you have any questions or comments about this Privacy Statement or if you
would like us to update information we have about you or your preferences,
please contact us by writing us at:
UTC Building & Industrial Systems
One Carrier Place
Farmington, CT 06032
Last updated by the BIS Intellectual Property Department on December 16, 2013